FAQ

General

What is GAMEGATE?

GAMEGATE is a wagering platform for gamers that connects players to an opponent with the tap of a button! You can place bets against other users in solo or team head-to-head matches, tournaments, arena mode, or with friends to win real money and prizes!

How do I sign up?

You can sign up on our website by clicking “PLAY NOW”

Does it cost anything to sign up on GAMEGATE?

Nope! You do not have to pay to sign up. You can subscribe to PRO Accounts to get many to enjoy many benefits.

Where is GAMEGATE Home and how much do they charge?

GAMEGATE is a registered business in Switzerland and regulated here, which means we are providing the highest standards in terms of law and money protection. We earn money by keeping 10% of entry fees from users. We offer lower fees than any of our competitors.

How old must I be to use GAMEGATE?

You have to be at least 18 to play on GAMEGATE. It is against our Terms of Service and the law to use our site if you are under 18. Please don't make an account if you're under 18—we'll be forced to lock it.

Is there a GAMEGATE App?

Not right now, but we are working on approving the platform continuously for the best possible user experience.

Is GAMEGATE legal?

Yes! Legally, GAMEGATE is NOT a gambling platform, it's a platform that facilitates skill-based video game competitions. GG users place wagers on THEIR OWN performance, NOT the outcome of other players.

Each country or state has its own law re: competing for cash. If you live in one of the following states, you may not play for cash prizes on GAMEGATE:

Arizona, Arkansas, Connecticut, Delaware, Florida, Indiana, Louisiana, Maryland, Minnesota, Montana, South Carolina, South Dakota, Tennessee, and Wyoming.

What games are on GAMEGATE?

We currently offer Dota 2, Valorant, Counter Strike 2, League of Legends, EA FC24, Call of Duty (MW2, Warzone, MW3 coming soon!), Rocket League, Hearthstone, Mario Kart on GAMEGATE – We plan to expand to other games soon. Stay tuned!

Is the site secure?

We place the highest concern on keeping your sensitive info protected. Our databases & servers are highly secured with robust encryption. We NEVER store your credit card information. All credit card transactions are done securely via our credit card processors.

I'm not a pro gamer, can I win money on GAMEGATE?

YES! This was our first thought before we created this platform. So, we created one of the fairest ranking system on the planet. With ELO Rating each user will be ranked for each different game. Casual players are making money on GAMEGATE EVERY DAY!

GAMEGATE is designed for non-professional gamers. Our matchmaking system ensures that you are playing people within your skill level to allow casual gamers to play games competitively.

We actively match gamers of similar skill levels, to ensure all users have the best experience possible.

The majority of GAMEGATE users are students, lawyers, security guards, cashiers, accountants, developers — all types of people!

How can I change my Ranking?

The only way your Ranking changes is by your performance on GAMEGATE. It is not possible to manually change it.

How does my money move as I use GAMEGATE?

If you create an open match or send a direct challenge, the entry fee will be temporarily removed from your account and placed into that match until it is played and given to the winner, or the match is cancelled. After we evaluate the winner with automated or manual reports, the winner will get the prize immediately. If there is a Mismatch Referees will analyse the reports from both players. Always take a photo of the results after each game or check if your results are on tracker.gg.

Be sure to check your Transaction History to review any changes in your account—everything is tracked.

How do I get free stuff from GAMEGATE?

We call it the LOOTERY – Our customer appreciation team has been selecting highly active players who have played high wagers on the site over the last few months to receive appreciation gifts from us! So this means the more you play the more chance you have to win the LOOTERY!

How do I get PRO status?

You can go to “My Account” and then under setting you will find on the right side our PRO Subscription and it will cost you only 3.99 USD/monthly Benefits of having a PRO Account:

  • Lower fees for Entry
  • No Ads
  • High stake tournaments
  • Creating own tournaments and earn by each participant
  • Coming: Daily Arena Mode and Quests
I want to play a game you don't offer on GAMEGATE.

For now, we're building the app and will try adding new games in the future. Stay tuned!

How do I change my gamertag?

To avoid smurfing, we decided to let user change their password for 25 $ the first time. A second chance will not be allowed. You can change your gamertag in your account settings.

How do I delete my account?

If you want to delete your account and all associated data, please contact help@gamegate.gg or our support team and tell them your request. We will confirm your ownership of the account before honoring the request. Some of your information may be retained for fraud and tax purposes. Everything that we can legally delete will be removed within 30 days of the request’s having been received and validated.

Matches & tournaments

How do I play a match?

The exact steps vary by game, but in general:

  1. Join an instant match, create your own open match, or send a direct challenge.
  2. Add your opponent as a friend on Xbox Live, PSN, or PC (Steam, Riot, Battle.net) using their Gamertag or Username.
  3. Go to the game mode where you can play with/against a friend online.
  4. Send a game invite to your opponent.
  5. Check and confirm the match rules and settings on the match page on GAMEGATE as well as in-game on your console.
  6. Start the match.
  7. Report the score on the GAMEGATE match page. Dota 2 and Valorant is working fully automated, and you don’t have to report, only decide what you want to give on Honor to your opponent.

IMPORTANT: We recommend screen recording all of your matches on your console when competing on GAMEGATE. Be sure to take pictures/screenshots of the match's final score in case of a dispute about the match results. You can also check if your results are shown on tracker.gg.

How do I report?

It would be the best way for you if you always track your results after each game, so in case there is a MISMATCH you can easily prove the correct results. In case your opponent or you report the wrong result, there will be a so-called MISMATCH. You can upload a jpg or PNG for you screenshot of the results. We must see each player's name and exact stats on it.

report match results form

TIP: If you play on Steam, you can easily make and screenshot with any previously selected keyboard key f.e. “P” – in the game resp. after the results are shown after a game you just Press this key and a screenshot will be saved in Steam in the corresponding game by scrolling down you will find it on the right side (picture 1). Please make sure you set the visibility to “public” (picture 2).

TIP: You can try to get you stats on tracker.gg and search for your game and the right result. Simply add the link on GAMEGATE “Report Result” screen.

steam screenshots blocksteam screenshots window
How do tournaments work?

Tournaments are competitions where multiple players must win enough consecutive games to earn a piece of the prize pool. Prize money is typically reserved for 1st to 6th place.

  • Tournaments start at specific times. When you see a tournament, you want to play in, register to reserve your spot. You'll get a notification and/or email 10 min before the tournament starts.
  • Leave a tournament before it starts and your entry fee money will be refunded instantly.
  • If the tournament is full, you can join the waitlist and hope a spot opens up.
  • Once the tournament begins, the bracket is randomly generated. Make sure you block out enough time to complete the tournament if you make it far!
  • You have to “Check-In” minutes before it starts because we want to have a clean matchmaking.
Are there free tournaments?

We post free GAMEGATE tourney on our IG story and our twitter timeline a few days or even hours before the tourney every day. You can you join the tournament for free and even if you are not 18. Tournament prizes can variate between cash or goods like Gaming Gear, Travel to Game Events, etc. These Tournaments can be started by GAMEGATE, Sponsors or later PRO Account User to earn money by organizing one – we share the fees with you.

Turn on Twitter notifications for @gamegate.gg or Instagram Stories notifications for @gamegategg and never miss a free cup to win big!

What is HONOR and how it works?

After each game you played, don’t matter if Head-2-Head or Tournament, you can give your opponent HONOR – because this matters.

How do I know if a player is a fair one?

You can check a player's Honor points on each profile to see if a player is playing fair and correct. Each User can Honor other user and we add our rating to it. So, you can say it is a mix between:

  • Dispute ratios = disputes/matches played.
  • Player reviews = other players rating
Can we finish our game if the match timer expires?

YES! Please extend the match, if possible, if not please let the admin know in the chat you're finishing your game.

Why am I waiting so long for my next match?

Following issues can be de reason:

  • Certain circumstances can delay your next opponent
  • Match timer was extended
  • Score wasn't reported or accepted
  • Match expired awaiting admin ruling
  • Player hasn't shown up

Click "Bracket" & find the match you're waiting on

What are Rookie Tournaments?

Rookie tournaments are competitions exclusively for Rank Iron until Silver. You must have acquired a PLR to enter, which you get after playing around three Head-2-Head matches. This includes all kinds of Rookie Tournaments like Golden Rookies and Rookie Big Balls.

How does the GAMEGATE Ranking work?

Each player has a GAMEGATE Rating, or PLR, ranked in 7 tiers and each tier with 5 levels. which is an indicator of how good a player is at a game. Each game has a different Ranking. This is determined by ELO-algorithm that considers things such as the number of wins and losses a player has, who they have played against, and more. The better your opponents are, the faster you level. Ranking is assigned after 3 head-to-head games. A new player’s rank displays as "0"

How do disputes work? How is a winner determined?

If you and your opponent submit conflicting results, the game will be contested, and the status will be set to disputed. To prove that you have reported correctly, upload picture and video evidence to the game page under "Report Results" to prove that the game went as you claim. The evidence must be submitted within 10 minutes.

A GAMEGATE admin will evaluate the evidence and make a final decision.

A GAMEGATE admin will evaluate the evidence and make a final decision.

Why did I lose my dispute?

The most common reason disputes are lost is due to lack of valid evidence:

  • No video evidence.
  • No screenshots.
  • Little to no explanation of the issue.
  • Didn't submit the real score.
  • No time stamped evidence.
  • Opponents gamertag wasn't visible.

Recording your gameplay is the single most important thing when playing money matches.

Below are general rules and guidelines for all GAMEGATE matches:

  • If you receive an invitation on your console that doesn't match the rules laid out on this match page, DO NOT play the match.
  • If you play the match, lose and submit a dispute, Players' Lounge admins will not approve your dispute.
  • Here at GAMEGATE, we value fair play, and make what we believe is the most fair decision.
  • Dispute determinations are strictly at the discretion of our admins.
My opponent broke a rule in our match. What do I do?

Please review all game settings before the match starts, and again as soon as the game starts. If a game is played with incorrect rules, it is not disputable.

If you receive an invitation on your console that does not match the rules laid out on your match page, do not play the match. If you begin the match, lose and submit a dispute, we can't rule in your favor. By playing or starting a match, you’re confirming that the rules were correct and agreed upon.

Examples of broken rules:

  • "My opponent set the match to 4min when it was supposed to be 5 min"
  • "My opponent used a team that we didn't agree on"
  • "My opponent used a different gamertag"
  • "My opponent plays from another server as mentioned"
  • "My opponent uses AIM-Bots" (Video is essentially in this case)
Why is my account locked?

If your account is locked, we have evidence of you breaking our Terms of Service or Privacy Police.

Your account may be under review for one of the following violations:

  • Underage (must be 18+ to play on site)
  • Creating more than one account
  • Smurfing - Multiple users on same account
  • False score reporting
  • Manipulating promotional offers
  • Derogatory statements (racist, sexist, homophobic, etc)

Our support team will be reviewing your account activity and making a decision on whether or not to PERMANENTLY block your account or re-open it. This decision is final and up to the PL Support team as listed in our Terms of Service. Please be patient - if you respond maliciously to this message, we will immediately block you from contacting support.

When will my dispute be reviewed?

Disputes will be resolved within 2 hours. Please don't message support if you have a dispute open. We will get to it soon as possible. Thank you!

How can I contact support?

Please contact our support team 24/7 via Discord or you can also contact support via email at help@gamegate.gg

Please don't message support if you have a dispute open. We will get to it soon as possible. Thank you!

Withdrawal & ID requirements

How can I deposit funds into my Players’ Lounge account?

You can easily buy GG Coins (GAMEGATE Coins) with your credit card via Strip. You can choose between different sizes of Vouchers starting at 10 USD. You will be forwarded to the Strip Layout, but after you have deposited funds to your account, the app will automatically jump back to GAMEGATE.

I am not from the US, do I get charged any fees for currency exchange? Where do you get your exchange rate from?

The currency used on GAMEGATE is USD. If you deposit with a foreign card, you may see a small discrepancy between the amount you requested to deposit, and the amount your card was charged. The rates are established by your bank/card issuer, not by GAMEGATE. I the future will add PayPal and Crypto Buy-In.

How can I withdraw my money?

It is similar to Buy-IN. By clicking “Cash out” enter your amount, then choose withdrawal method STRIPE. Complete your personal information on Stripe and the preferred amount will be payout to you STRIPE Account.

Where is my withdrawal?

Your funds will be transferred from GG Account to your Stripe Account within days.